At Purple Circle, we are committed to providing a transparent and fair fulfillment policy to ensure clarity and build trust with our customers. Below are the details of our Refund, Delivery, Return, and Cancellation policies based on our Purple Circle Program Agreement.
Refund Policy
Customers are eligible for a refund under the following conditions:
If the Customer decides to terminate the Order Form without cause on the three-month anniversary of the Effective Date of the Order Form, they must provide five days' prior written notice to Purple Circle. In this case, any fees paid in advance for services not yet rendered will be refunded on a pro-rata basis.
If Purple Circle materially breaches the Agreement and fails to cure such breach within 30 days after notice from the Customer, the Customer may terminate the Agreement and receive a refund for any fees paid in advance for services not yet rendered.
Please note that refunds will not be provided for any services already rendered or for any third-party expenses incurred by Purple Circle.
Delivery Policy
The Purple Circle Program is delivered through various online formats, including:
An onboarding call and setup after the agreement is signed.
Periodic check-in 1-on-1 calls to ensure the Customer is making progress.
Periodic group calls, which are optional to attend.
All program materials and sessions are delivered digitally, and no physical goods are shipped. Customers will receive instructions and access to the program materials via email.
Return Policy
Since Purple Circle offers consulting, information, coaching, and advice services, which are intangible goods, there is no return policy applicable to the services provided. All services rendered are final and non-returnable.
Cancellation Policy
Customers can cancel their subscriptions under the following conditions:
Customers may terminate the Order Form without cause on the three-month anniversary of the Effective Date of the Order Form by providing five days' prior written notice to Purple Circle. In this case, the Order Form will not continue for the remainder of the Subscription Period.
After the three-month cancellation opportunity, your Order Form remains in effect until the end of its agreed Subscription Period. To prevent automatic renewal, you must provide written notice at least 15 days before the renewal date specified in your Order Form. A request not to renew does not end the current Subscription Period early. To request cancellation or stop automatic renewal, please email the address listed under “Contact Information” below. Include your name, business name, and the email address associated with your membership. We will confirm the effective cancellation date, any remaining payment obligations, and any applicable refund in writing.
For cancellations due to a material breach by Purple Circle, customers must provide written notice of the breach and allow Purple Circle 30 days to cure the breach. If the breach is not cured within this period, the customer can terminate the Agreement and cancel the subscription.
Contact Information
For any questions or concerns regarding our fulfillment policies, please contact us at:
Address: 30 N Gould St Ste 28786 Sheridan, WY 82801
We are dedicated to providing excellent service and support to our customers. Please feel free to reach out to us with any inquiries or for further assistance.